Email Setup for Outlook App on IOS

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Last updated: Apr 12, 2022 by Douglas 2brown
1 min read

This article is for Staff and Faculty only

Unfortunately access to Outlook App or desktop email software is not supported for students at this time.

Please note that installing the application to access your email may update some settings automatically on your mobile device to ensure the proper security settings are enabled.  This can include, but not limited to, ensuring there is a passcode (or biometrics) to unlock the device and that the device locks after 10 minutes or less of inactivity.

Step-by-step guide

  • Open Word and make sure you have logged into Office 365 on the iPad/iPhone with your RRU Office 365 username (username@royalroads,ca, not your email address) and password
  • If you are signed in, Open Outlook.
  • It should add the account automatically


 Adding a second account to Existing Outlook Account?
  • Click Add account
  • The screen should now ask you for additional information:
    • Email address - change it to be your full RRU email address (firstname.lastname@royalroads.ca, don't forget the number if you have one)
    • Password - Your Academic Account passphrase (same as Moodle)
    • Description - Optional, I recommend "RRU"
    • Server - Webmail.royalroads.ca
    • Domain - Instructional
    • username - Academic Account username (ie. d2brown)
    • Leave Use Advanced Settings on
    • If everything looks good, click on the Sign-In button
  • If it works, you will be greeted with the opportunity to Add Another Account.  Press Maybe Later
  • Your mailbox will open and your email will start to download

Please allow a couple of minutes for your email and calendar to fully populate.  (the Calendar can take longer)

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Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation