Email Setup for Android Devices

Sync Mail, Contacts, and Calendar, by adding your Royal Roads Exchange account to your Android Device.

Before proceeding :

Adding Exchange Account :

By default, most Android devices use the Gmail app for managing Exchange accounts. Microsoft Outlook is also available as a standalone app on the Play Store.

  1. Launch Gmail or Microsoft Outlook.
  2. Expand the menu. 
  3. Expand the current account.
  4. Select Add Account.
  5. Choose Exchange and Office 365.
  6. Enter your email address
  7. Select Manual Setup.
  8. Enter Exchange
  9. Enter password.
  10. Update Incoming server settings :

    Domain\Username : username@royalroads.ca        ex. a3morris@royalroads.ca
    Server : webmail.royalroads.ca



  11. Select OK when prompted for Remote security administration.
  12. Scroll down and select Activate this device admin app.




Shared Mailboxes / Archive Inboxes

Please note that shared mailbox, as well as archive mailboxes, are usually not accessible through the default mail app (Gmail). To access a shared mailbox while off campus, please use Webmail (students/staff/faculty) or Sentinel (staff/faculty only) .

Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form

Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm



How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation