Set Rules in Webmail

Rules can be used to sort your email as it arrives in your inbox.  It can sort by sender, subject, importance, amongst other options.  The following example shows you how to create a rule that will move anything with the word Project in the subject to a folder called Project.

  • To begin setting up your rules, logon to WebMail
  • Up on the right where you would go to sign out... Click on Options



  • This will open up a list of the Rules you have already created and give you the option to create a new one




  • Click on New



  • Select the option for the incoming emails that you want to be filtered by this rule...



  • Type in the words you want it to filter and click the + to add it to the rule



  • It will then appear in the box below... Click OK




  • Next, select what you want to do with those filtered emails...



  • If you need to make a new folder, just click the New Folder button



  • Select the folder you want to move the emails to...




  • Confirm that the information is correct... You want to file emails with the word "Project" into the folder "Project" as soon as they arrive in your inbox.  If everything is correct, click Save.  If not, you can always change the option or click Cancel to get out of it and start again

Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation