Topics covered in this article

My Media: Videos Are Not Displaying

The spot where the video should be is a blank space.

The browser extension Privacy Badger will block these videos. If you have this browser extension installed, either remove the extension or add ‘royalroads.ca’ to the ‘Disabled sites’ section of the Privacy Badger settings.

Additional Troubleshooting Ideas

• Try viewing the videos with your browser in Incognito mode and see if the videos will load. To do so in Chrome, select the customize button at the top right (the three dots), and select New incognito window. If the videos work in Incognito it’s likely that there is a browser extension blocking the videos from playing since incognito doesn’t usually load extensions. You could try disabling all your extensions and see if the videos play. If the videos play with the extensions disabled then enable them one-by-one and try again to figure out which extension is causing the problem.

• Try another device on the same network. If, for example, the videos will not play on your laptop but will play on another computer or your phone (with your phone on the same network) then there may be security software on the laptop that is blocking the videos.

• If multiple devices on your network will not play the videos then it may be an issue with the network. Perhaps you on a corporate network that is using network blocking software.

Kaltura Capture: Ensure you have the latest version of Kaltura Capture software

For the latest releases check out the Kaltura Release Notes. The version in Moodle may be a version behind.

Here are direct links as of October 28, 2024:

• Windows v5.1.5

• Mac v5.1.5

Or, to install from Moodle, go to My Media → Add New → select Kaltura Capture from the drop down menu.

Note: For Mac OS X Catalina 10.15, check that the camera and microphone are unlocked from system preferences also.

If you are still having problems with narrated PowerPoints or screencasts, use another tool to record it. Then use a free tool like Panopto, Screencast-o-matic (15 mins free), or OBS. Some will have educational pricing like Snagit, etc. Once the media file is saved on your computer, upload the .mp4 or media file from your computer into your My Media library in Moodle and post it into the activity or assignment.

Here's how to check your version of Kaltura Capture. In Kaltura Capture select Manage:

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Also check you are uploading to the correct Website: https://kaf.moodle.royalroads.ca.

Kaltura Capture: Errors uploading recordings

• Check that have you have same version as in My Media in Moodle or the latest version. If needed, remove and re-install from My Media or the download links and reboot.
  Your recordings will still be on your computer. If Kaltura Capture is running the background, force quit and close the application.

• If it is still pending, you may need to find your recording and upload it manually to My Media in Moodle.

• Also check that the Website url to upload videos is correct in Kaltura Capture → go to Information → Website: https://kaf.moodle.royalroads.ca.
  If this doesn't solve the issue try rebooting your computer.

• For the latest releases check out the Kaltura Release Notes.

Kaltura Capture: Audio and video is out of sync

• Please refer to Moodle My Media - Troubleshooting Kaltura Capture and My Media#Ensure you have the latest version of Kaltura Capture software. If this doesn't solve the issue try rebooting your computer. If the issues persists, your computer may be too slow (or bogged down by other software running) to reliably record videos.

Kaltura Capture is not opening

Try rebooting or restarting your computer.

Or,

Try force quitting the Kaltura Capture application, on Windows:

• Open the Task Manager - either press ctrl+alt+del to open the window and select the Task Manager or right click on the Taskbar and select Task Manager

• Browse the list of running apps and locate Kaltura Capture

• Right click the unresponsive app > choose End Task. This will force shut down the application.

• Go back into My Media in Moodle and re-launch Kaltura Capture from the drop down menu.

If Kaltura Capture is still not opening, uninstall and re-install Kaltura Capture.

Kaltura Capture: Video is blocked or black

• Some webcams will have a switch that slides in front of the camera to block it. Ensure that the webcam switch is open.

• Computers can have software on them with security-oriented features that allow block the webcam. Here are a couple examples:

  • Some Lenovo computers. Refer to Zoom's documentation to solve this issue (it's not related to Zoom, but their documentation solves it).

  • Kaspersky Antivirus has a security setting that can the prevent the camera from recording an image even when the light on the camera is on.  To turn this feature off, go into Kaspersky Security settings and turn off "Webcam Protection"
    
    

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Kaltura Capture: Camera not working on a Mac

Refer to Apple's documenation on how to ensure that the Kaltura Capture app has permission to access the camera.

Kaltura Capture: Microphone not working on a Mac

Refer to Apple's documenation on how to ensure that the Kaltura Capture app has permission to access the microphone.

Kaltura Capture: No audio or video

• In the Kaltura Capture recorder ensure that the screen, camera and audio sources are selected.

• Blue icons will show it has been turned on. If the icons are grey, click on the icon to enable it.

• If you have more than one screen, camera, or audio source, make sure you select the correct one from the drop down menu. Click the arrow to open the drop down menu.

• Is the audio too quiet? If you have connected a headset with mic or external microphone, check to see if it has been selected and you are not using the built in computer mic.
  
  

• Still having issues? Try rebooting the computer.

Kaltura Capture: Error: High CPU usage

• The wallpaper or theme for your desktop background may be causing problems. Change your wallpaper or desktop theme to the basic Windows theme or try another one.

• Try rebooting the computer, close anything that automatically opens that you do not need open, and then record again. If you need your browser open, close any unnecessary tabs.

Kaltura Capture: How do I find the recordings on my computer? - Windows

For Windows computers:

• The recording will show as an .mp4 video file on your computer, it saves it to the Users folder.

• The folder path is:
  
         C:\Users\cpretorius\AppData\Local\Kaltura\Capture\Recordings

  Replace cpretorius with the user name used on your computer:

         C:\Users\your computer's username\AppData\Local\Kaltura\Capture\Recordings
  
  

• Note: You can also find the path by right clicking your mouse and selecting properties:

• In the Target box, select and copy all of the text:

• Open Windows Explorer, and paste the copied text into the bar at the top - C:\Users\cpretorius\AppData\Local\Kaltura\Capture\Bin\KalturaCapture.exe

• Delete or remove \Bin\KaturaCapture.exe from the path

• Press enter

• You should now see the Recordings folder

• Double click to open the Recordings folder

• Once you have the folder open, look for the .mp4 file you want to copy. The date of the recording will also show in your Kaltura Capture library.

Kaltura Capture: How do I find the recordings on my computer? - Mac

For Mac Computers:

Look for the recordings in the User Library folder.

Note: the (User) Library folder is intentionally hidden because it has settings and files that can affect how the computer operates.

• Look in the top menu bar for the Go menu. Hold down the Option button (alt) on your keyboard + click on Go and the Library will unhide in the drop down menu and show up in the list of items.

• Select Library and navigate through the folders, go to Preferences > Kaltura > Capture > Recordings. If you don’t see the Kaltura folder, try shift+cmd+period to see if the folder can be unhidden.

• From the Recordings folder, look for the recent video file, it would be a .mp4 or .mpeg file. Copy the .mp4 or .mpeg file to your desktop (do not move it as it could cause a problem). You can rename this copy before uploading into My Media in Moodle if you like.

• Then log in into Moodle and go to My Media > Add New > Media Upload.
  
  

Reference: Kaltura Capture Folder Directory - If the above is different, these instructions mention the Go menu in the Finder or going directly to /Users/<username>/Library/Preferences/Kaltura/Capture/