Q&A about adjusting Microsoft licenses
- Cecilia David
RRU will make adjustments to how Microsoft 365 licenses are assigned to comply with legal requirements.
Employees are entitled to use 365 at home while they are employed.
Students are entitled to use 365 at home while they are attending a credit program.
No other person is entitled to use an RRU 365 license at home.
Windows users
Open a Microsoft application like Word, Excel, or PowerPoint
In the upper right corner, you’ll see your avatar or your initials, depending on your setup.
Using an RRU license | Using a non-RRU licnese |
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If you see your RRU username and “@royalroads.ca”, you are using an RRU license. | If you see a different username, you’re not using an RRU license. |
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Mac users
With Outlook open, click on About Outlook in the upper left corner. The resulting window will say "Belongs to:" and show what account owns the software. In the screenshot below, this license “belongs” to d2brown@royalroads.ca. If your “belongs to” contains “@royalroads.ca”, you ARE using an RRU license and you will be affected by the work we’re doing.
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation