In January, we let you know that Microsoft had released a new version of Teams. Many of you updated at that time. If you are still using the old version of Teams, you will be affected by a mandatory update pushed by Microsoft over the next few weeks.

To avoid interruption in service and/or inconvenience, ensure you’re using the latest version.

Identify which version of Teams you are using

Characteristics of the new version

This is what the new version looks like (unless you changed it already)

• upper left corner, “New” is written on the icon

• grey title bar

• white-ish background

• only a phone handset pic on the far right

Click on the ellipses to the left of your profile picture (or initials in a circle if you don’t have a picture). If you don’t see ‘About’ listed there, this is the new version. Also, at least in my case, I can tell I’m using the new version because of the indictor at the bottom telling me that new teams is “on”.

If you’re using the new version, there is no action for you to take. You’re all set.

Need to investigate more? Go to the Still not sure section.

You can stop reading

Characteristics of the old version

This is what the old version looks like (unless you changed it)

• “Try the new Teams” written in the upper left corner

• purple title bar

• grey background

• video camera + phone handset on the upper right

Click on the ellipses to the left of your profile picture (or initials in a circle if you don’t have a picture). If you see ‘About’ listed there, this is the old version.

Need to investigate more? Go to the Still not sure section.

Install Teams from Software Centre

If you’re using the old version, you can install Teams from Software Centre on your computer:

• Click Start

• Software Centre

• Click on “Microsoft Teams New (work or school…

Wait for the message that the installation is complete.

You’re done!

If you have any problems, please contact the Helpdesk.

Still not sure which version you’re using?

• Click Start

• Begin typing “Team…”

You’ll see something similar to this. That icon indicates this is the old version. The word “classic” may nor may not exist for you but the icon will look like the picture shown.

But wait. You may also see “Microsoft Teams (work or school). That’s the new version.

Click on the right arrow next to “Microsoft Teams (work or school). Now you can see new Teams.

Click on the icon for new Teams to open it.

Does this look like the one you use every day?

If so, you’re all set. Microsoft may delete the old version in the next few weeks but you won’t be negatively affected.

If not, go back to the Install New Teams instruction and go through the installation process.

Need more help? Contact the Helpdesk.