As a security improvement, all employees and contractors are required to change their computer account passphrase at re-login soon after 6am (PT) May 22, 2024.
As an employee or contractor, your work environment may vary, resulting in slightly different experiences during the passphrase change. This page endeavors to help identify scenarios and help you navigate them.
...
| Expand | ||
|---|---|---|
| ||
|
| Expand | ||
|---|---|---|
| ||
If you haven’t been asked to change your Passphrase since May 22, 2024, please let us know and we’ll make it happen. We appreciate you coming forward to help in our efforts to improve security! |
| Expand | ||
|---|---|---|
| ||
No. All staff will be prompted to change their password on May 22, regardless of when you last changed it or how awesome your current password isUnfortunately, yes. Some of the documentation implied that you needed to change it before May 22. What we meant to relay was that we intended to do a force password change on all Staff, Faculty, Contractor and temp accounts across the board on May 22. We did not mean to imply that you should change it before May 22. We apologize for the inconvenience. |
| Expand | ||
|---|---|---|
| ||
No! We will not send you an email with a link to change your password so please be diligent about any possible phishing attempts that may happen at the same time coincidentally. |
...
| Expand | ||
|---|---|---|
| ||
The ability for the browser/computer to remember the Passphrase is both helpful and a curse because many of us forget the Passphrases since the browser/computer does all the work. Luckily you can get your browser to reveal the Passphrase rather then change it. Just do a Google search for "<browser name> Saved Passphrases" where <browser name> is the name of the browser you are using to log into Moodle. This will give you detailed instructions on how to reveal the saved Passphrases. Once you find the Passphrase list, look for the Passphrase associated with your username. If there are different Passphrases, write them all down. Once you have written them all down, go to Moodle - https://moodle.royalroads.ca/moodle and enter each Passphrase in manually till you find the one that works. (Please note that if your browser asks you if you want to save the Passphrase, do not hit yes, so you don’t accidentally overwrite the good Passphrase with a bad one.) |
| Expand | ||
|---|---|---|
| ||
If you haven’t been asked to change your Passphrase since May 22, 2024, please let us know and we’ll make it happen. We appreciate you coming forward to help in our efforts to improve security! | ||
| Expand | ||
| ||
MS Teams has been causing the most issues. Please restart the computer and if prompted to log into Teams, please do so. You might be prompted a couple of times if you have some shared group resources. After a few times the prompts should go away and you should be logged in. Some people see a pink ‘error’ in Teams and are asked to sign in. That’s OK. Click the Sign In button and provide your credentials including the new Passphrase. MS Teams will go through a set up process and then you’re good to go. |
...
| Expand | ||
|---|---|---|
| ||
It can take up to 30 a few minutes for a new Passphrase to sync with Microsoft. If you get an error that your Passphrase is wrong, please do the following to update your Microsoft Office applications.
The other applications should all work now |
...