Hello IT
Cecilia has to re-do the instructions for setting up MFA using a security key. Please send her a note on Teams to let her know you’re waiting so that she can let you know when the page is ready.
If you’re reading this page, you are on Step 3 for everyone: set up a 2nd method on the RRU MFA enrollment for everyone page, which means you are logged into your profile at Microsoft and have opened the Security tab.
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I MUST have authenticator set up, log into myprofile, delete authenticator, and then start down the road of adding as below |
Now:
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Stop! Computer Services should have provided you with a temporary code. If you do not have a temporary code please contact Computer services by phone at the number listed at the bottom of this page. |
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Due to the variations of computers, password managers, and operating systems, the instructions might vary slightly. Please let us know if you would like any clarification. |
When you have the USB FOB in hand:
Click + Add sign-in method
click the down arrow next to ‘Choose a method’
click on ‘Security key’You will be prompted to authenticate yourself. If you already have a MFA method setup, choose the existing method you use, otherwise select the “temporary passkey”
Authenticate with the instructions on the screen.
Once authenticated you should now be able to Choose a method and choose Security key from the dropdown list
Click the Add button:
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If you see this screen, click Next
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I click Next and I’m apparently forced to set up Authenticator (or phone, I guess)
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because when I click on ‘I want to set up a different method’, I get this:
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but on one occasion, I didn’t get all of that, instead I fell into what seemed like a nice path:
At this point, you will get a warning that you must use Multi-Factor Authentication to setup your multi-factor authentication (!?). Click OK
Enter in the Temporary Code
The screen should refresh and now allow you to select the type of security key. Click the USB device option
Get your key ready and be ready to plug it in when prompted, per instructions, then click Next
It’s working:
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A few people have reported a few different messages popping up at this stage. We believe it is related to any password manager you might be using. Roboform, OnePassword, Google password manager in Chrome and other products might want you to confirm you will allow it to save the information. Push through those warnings and popups and you should finally see a window that looks something similar to one of these images. Please select the option identified: |
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When prompted, please plug in your USB key
You will now be asked to create a 4-6 digit pin and confirm the pin
Hit Next
You will be asked to touch the USB security Key
Click Allow to allow the security key to manage your Microsoft site.
Give your security key a name - We recommend “RRU FOB” (This is just a display name and does not need to be remembered)
You will be brought back to the Security Info screen
You can now return to Step 4 to select the default Authentication method