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Your payment will be verified by the Student Accounts department and then the financial hold will be removed from your account.
- If the Financial hold is removed before 4pm (Pacific Time), Monday to Friday, your account will be automatically unlocked at 6:30pm (Pacific Time).
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- If your account is removed from Financial hold AFTER 4pm but before 8:30am (Pacific Time), Monday to Friday, your account will
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- be unlocked by 10am (Pacific Time).
Please note that your payment must still be manually verified so we do not recommend waiting till the last day to make the payment as it might not be processed in time for the 4pm deadline/8:30am deadlines.
Who should I call if I have questions, concerns or complaints
The Computer Services department is unable to confirm when the Financial lock was removed from your account as we do not have access to that information.
Please contact the Student Accounts department at 250-391-2600, x4282 or toll free at 1-800-788-8028, x4282. Alternatively you can email them at StudentAccounts @ Royalroads.ca.
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