You must are NOT using your RRU email address to log in. You must use are using your UPN to log in. The UPN is often referred to as the Microsoft username, Office 365 username, RRU longform username, and perhaps others. Regardless of how people refer to it, it’s your Moodle username with ‘@royalroads.ca’ added, like b12smith@royalroads.ca)

You will use your usual RRU password (the one you use for Moodle) Not sure what it is because your browser/computer remembers your password?

If you already have the an authenticator app installed on your phone, make sure it is the Microsoft Authenticator. There are not ads and no fees to use this app. If you are using the wrong app, this process will not work.

• On a computer, please go to http://myprofile.microsoft.com

  • You might go straight into your Microsoft Profile without any login requirement. Please make sure this is your RRU account. If so, just proceed to the next step. If not, you need to log out and log back in as directed below.

• Otherwise, the prompt will asks for an email address but don’t enter that.
  Instead, enter your UPN (NOT your email address) and click Next

• Enter your password and click the Sign in button (same password as Moodle)

• Once you have signed in, on your computer, you’ll see a screen similar to this. Click the UPDATE INFO link on the Security info card.

• If this is your first time here, your default security method is “Password”, as shown below:

• If you’ve set up MFA previously, you may have a different default and you may have additional sign in methods showing here next to ‘Password’.

To set up the MS Authenticator app as your 2nd method, on your computer:

Watch this 3 minute video and/or follow the instructions below it:

• click + Add sign-in method

• click the down arrow to the right of ‘Choose a method’

• click on Authenticator app

• Finally, click Add.

• On your computer you’ll be prompted to get the Microsoft Authenticator app. If you installed the app already, click Next.

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Did not install app yet? If you do not have the app, please point your mobile phone camera to the appropriate QR code below. The app is FREE. Make sure you download the Microsoft Authenticator (the icon looks like the icon in the screen shot above). Your store may “recommend” a different authenticator at the top of the list, however you should download the Microsoft Authenticator for the procedure to work. These other apps can charge a fee to use it. Install the app and now you can click Next on your computer (For advanced users only, you can also use another authenticator if you are familiar with it, like the Google authenticator)

• You should now see the “Set up your account” screen. Please do the following on your phone before you hit next:

• Open the Authenticator app

• Click on the plus sign to add a new account

• Choose “work or school” account

• Choose to Scan a QR code

• Now hit Next on your computer
  Please note that it is very important that you allow notifications from the Authenticator. So if prompted you must click “Allow”

• On your computer screen you should now see a QR code similar to the window below:

• Hold your phone up to view the QR code.

• It will take only a fraction of a second for the set up to complete and when it does, you should see your account showing in the MS Authenticator app on your phone.

• Back on your computer Microsoft Profile, click Next.

• Your account will test the app. A number will be displayed on your computer. Enter it into your Authenticator app on your phone and click Yes to confirm it is you.

• You will then be prompted on your phone to authenticate that you own the phone. This could be with your face, your finger or your phone lock screen code. Do that now.

• Once you approve the authentication on your phone, on your computer you should see a confirmation it was approved in your Microsoft profile, click Next

• On you computer, your updated security information should look like this, with the Microsoft Authenticator app showing as your second sign-in method:

• Close the browser window if your only sign-in methods are password and either MS Authenticator or Security Key. If you have “phone call” as another sign-in method, you’ll need to delete that using the optional instructions in step 4, otherwise…

• YOU ARE DONE! When you next access a resource from RRU, you may be prompted to authenticate using the app. Follow the instructions when required.