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Info

How will I know which format to use?

Look for prompts on the login screen that tell you which format to use.

However, a simple rule is: if the site is a Microsoft managed site with a login that looks like this, you should use the long form (i.e. d1brown@royalroads.ca).

image-20240618-030429.png

All others use the short form (like d1brown) unless otherwise directed.

What is my passphrase?

As mentioned above, you set up a password when you activated your Academic Account.

If you cannot remember your passphrase is, you can reset your passphrase on our web site here.

You MUST know your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.

Other accounts

During your program, it may be necessary for you to register for services that are outside of RRU or managed separately. In these cases, you’ll create accounts that are different from your Academic Account.

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You created your account passphrase when you applied. It would have been 15+ characters and we would have suggested you use a “phrase”.

Info

How can I reset my passphrase?

If you cannot remember your passphrase is, you can reset your passphrase on our web site here.

You MUST know your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.

Expand
titleClick for bonus info: How did we come up with your username and email address.

  1. The username is created using the first initial of your Preferred Name + your last name.
    (IE. Student name Douglas Brown becomes dbrown.)

  2. If the username dbrown has been used previously, then the last name is preceded with a number.  Therefore the system will check the availability of d1brown.  If that is taken, it increments upward until the system finds an unused username (IE. d1brown).

Second the email address is generated based on the username.  

  1. Using the example above, Douglas Brown, username d1brown, will get an email address of Douglas.4Brown @ Royalroads.ca.

We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number.

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