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Welcome to RRU. As a student there is a lot to learn. The Computer Services team, as well as all the RRU teams, are , but we are all here to help you succeed.

This page is designed to help you understand the different accounts you will use in your role and to make sure you are setup on assist you in accessing all the RRU services available to you. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page

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(Must read!) RRU Computer Account

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It can seem like RRU has multiple accounts however you actually have only two accounts. The reason it looks like you have multiple accounts is because the username can appear in a different format based on the service you are logging intoYou have one RRU account, but it can appear as multiple accounts due to the different formats required to log in to different services.

There are different stages of the application process, and each stage will provide you with additional access or remove some access.

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You created your account passphrase when you applied. It would have been 12-15 characters minimum and we would have suggested you used a “phrase”.

Info

How can I reset my passphrase?

If you cannot remember your passphrase is, you can reset your passphrase on our web site here.

You MUST know your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.

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titleBonus Click for bonus info: How did we come up with your username and email address.

  1. The username is created using the first initial of your Preferred Name + your last name.
    (IE. Student name Douglas Brown becomes dbrown.)

  2. If the username dbrown has been used previously, then the last name is preceded with a number.  Therefore the system will check the availability of d1brown.  If that is taken, it increments upward until the system finds an unused username (IE. d4brown).

Second the email address is generated based on the username.  

  1. Using the example above, Douglas Brown, username d4brown, will get an email address of Douglas.4Brown @ Royalroads.ca.

We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number.

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