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Welcome to RRU. As a student <blah> <blak>, <blah>

This page is designed to help you understand the different accounts and to make sure you are setup on all the RRU services available to you. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page

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Info

How will I know which username format to use?

In most cases we try to given an example on the username you should be using however the simple rules is, if the site is a Microsoft managed site with a login that looks like this, you should be using your UPN.

image-20240618-030429.pngImage Added

All others use your SAM unless otherwise directed.

Your initial passphrase

You created your account passphrase when you applied. It would have been 12-15 characters minimum and we would have suggested you used a “phrase”.

Info

How can I reset passphrase?

If you cannot remember what the passphrase is, you can reset your passphrase on our web site here.

You MUST know your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.

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titleBonus info: How did we come up with your username and email address

  1. The username is created using the first initial of your Preferred Name + your last name.
    (IE. Student name Douglas Brown becomes dbrown.)

  2. If the username dbrown has been used previously, then the last name is preceded with a number.  Therefore the system will check the availability of d1brown.  If that is taken, it increments upward until the system finds an unused username (IE. d4brown).

Second the email address is generated based on the username.  

  1. Using the example above, Douglas Brown, username d4brown, will get an email address of Douglas.4Brown @ Royalroads.ca.

We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number.

Access your RRU Email

All RRU official correspondence is sent to your RRU email account. There are a few ways to access your RRU email account. (a couple methods require a mobile device)

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