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titleI am getting a code for my Webmail, but not prompt on my phone or place to enter it

It sounds like notifications are not enabled

iPhone

  • Go into Settings → Notifications

  • Scroll down and you will see a list of applications. Click on Authenticator (blue lock with a person in it)

  • Enable “Allow notifications”

  • Review the settings to make sure you are being notified in a way you would like. We recommend leaving ever possible option enabled

  • You are done, you can close the Settings window and you should now receive notifications

Android

(Comining soon)Coming soon)

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titleI am NOT getting a code when going to webmail, instead it says "More information needed"
image-20240531-181956.pngImage Added

This means you have not completed the RRU MFA enrollment for everyone or are using the wrong authenticator app.

Please scan the QR code and make sure you have installed the Microsoft Authenticator App which looks like this:

image-20240531-182323.pngImage Addedimage-20240531-182500.pngImage Added
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titleWhen am I required to register for MFA?

Employees: starting in Feb 2024

Contractors (academic and non-academic): starting in March 2024

Students: starting in May 2024

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