As a security improvement, all employees and contractors are required to change their computer account passphrase at re-login soon after 6am (PT) May 22, 2024.
As an employee or contractor, your work environment may vary, resulting in slightly different experiences during the passphrase change. This page endeavors to help identify scenarios and help you navigate them.
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| title | *What are the best ways to contact the Helpdesk for support with this issue? |
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Our 1-day only Zoom drop in session Meeting ID: 835 8279 1756- [session is over] Hours (PT): 8:30am - 10am, 11am - 1pm, 2pm - 4pm *For security reasons, please ensure your Zoom ID clearly indicates your identity. Names like ‘My iPhone’ do not provide sufficient information for us to verify and admit you into the session.
Submit a ticket Visit the Helpdesk on the main floor of the Sequoia building Email: IT Customer Service Contact Form Phone: +1-250-391-2659 - Toll Free: +1-866-808-5429
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| title | I was not asked to change my passphrase when logging in |
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If you haven’t been asked to change your Passphrase since May 22, 2024, please let us know and we’ll make it happen. We appreciate you coming forward to help in our efforts to improve security! |
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