As a security improvement, all RRU computer account holders are required to change their passphrase at re-login soon after May 13, 2024.
As an employee or contractor, your work environment may vary, resulting in slightly different experiences during the passphrase change. This page endeavors to help identify scenarios and help you navigate them.
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If Moodle is the first place you visit after the ‘mandatory passphrase reset’ is turned on, you will see an ‘Authentication failed’ message and you will be unable to log in BUT you won’t be forced to change your passphrase. Click on the Change Passphrase link near the bottom of the page, and follow instructions to created a new passphrase.  You should be all set and able to log in. |
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The ability for the browser/computer to remember the password is both helpful and a curse because many of us forget the passwords since the browser/computer does all the work. Luckily you can get your browser to reveal the password rather then change it. Just do a Google search for "<browser name> Saved passwords" where <browser name> is the name of the browser you are using to log into Moodle. This will give you detailed instructions on how to reveal the saved passwords. Once you find the password list, look for the password associated with your username. If there are different passwords, write them all down. Once you have written them all down, go to Moodle - https://moodle.royalroads.ca/moodle and enter each password in manually till you find the one that works. (Please note that if your browser asks you if you want to save the password, do not hit yes, so you don’t accidentally overwrite the good password with a bad one.) |
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If you haven’t been asked to change your password since May 13, 2024, please let us know and we’ll make it happen. We appreciate you coming forward to help in our efforts to improve security! |
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If you see a little yellow yield sign in Word or any other Office product, click on it. You may see this message. Click ‘Sign in’, then provide your usual username and new password. That should be all you need to do.  | ||
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The ability for the browser/computer to remember the password is both helpful and a curse because many of us forget the passwords since the browser/computer does all the work. Luckily you can get your browser to reveal the password rather then change it. Just do a Google search for "<browser name> Saved passwords" where <browser name> is the name of the browser you are using to log into Moodle. This will give you detailed instructions on how to reveal the saved passwords. Once you find the password list, look for the password associated with your username. If there are different passwords, write them all down. Once you have written them all down, go to Moodle - https://moodle.royalroads.ca/moodle and enter each password in manually till you find the one that works. (Please note that if your browser asks you if you want to save the password, do not hit yes, so you don’t accidentally overwrite the good password with a bad one.) |
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You should not need to do this on an RRU laptop. You might need to do this on a personal laptop. Douglas 2brownis this true “you should not need to do this on an RRU laptop”? In another place, we’re telling people how to log into Teams and Word after they change their passphrase. We’re contradicting ourselves here. - When you change your password, it can take up to 30 minutes for the password to sync with Microsoft. If you get an error that your password is wrong, please do the following to update your Microsoft Office applications.
The other applications should all work now |
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