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As a security improvement, all RRU computer account holders are required to change their passphrase at re-login soon after ##-##-## May 13, 2024.

As an employee or contractor, your work environment may vary, resulting in slightly different experiences during the passphrase change. This page endeavors to help identify scenarios and help you navigate them.

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titleI am not asked to change my password.

If you haven’t been asked to change your password since ##-##-## May 13, 2024, please let us know and we’ll make it happen. We appreciate you coming forward to help in our efforts to improve security!

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titleOutlook asks me to allow

Sometimes, Outlook shows you popups asking for permissions to configure various things. You might see messages similar to this one. They might be difficult to read like this one, or they may have a real mailbox name in front of “@royalroads.ca”. If you have access to many shared mailboxes, you may see lots of these.

You can check “Don’t ask me about this website again” and click the Allow button on one of them and should all go away.

image-20240510-235950.png

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titleword Word wants me to log in

If you see a little yellow yield sign in Word or any other Office product, click on it. You may see this message. Click ‘Sign in’, then provide your usual username and new password. That should be all you need to do.

image-20240511-000714.png

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titleI cannot remember my password, because my browser saves it and logs me in

The ability for the browser/computer to remember the password is both helpful and a curse because many of us forget the passwords since the browser/computer does all the work. 

Luckily you can get your browser to reveal the password rather then change it. Just do a Google search for "<browser name> Saved passwords" where <browser name> is the name of the browser you are using to log into Moodle. This will give you detailed instructions on how to reveal the saved passwords.

Once you find the password list, look for the password associated with your username. If there are different passwords, write them all down.

Once you have written them all down, go to Moodle - https://moodle.royalroads.ca/moodle and enter each password in manually till you find the one that works. (Please note that if your browser asks you if you want to save the password, do not hit yes, so you don’t accidentally overwrite the good password with a bad one.)

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titleI have change my password, but I can no longer log in

It is possible that there is a rogue application on your computer, mobile device, or second computer that is still trying to sync with your old password. This will cause your account to lock out for 10 minutes. Please contact Computer Services by phone so we can check your account. (Contact info at the bottom of this page)

Possible reasons your account is getting locked out:

  • Email application on mobile device is trying to use the old password - Open your accounts on your phone and update your password.

  • Office applications on your computer that are still using the old password - If the application tells you that there is a problem, click “fix it” and follow instructions above (“How to log into Microsoft Office programs after changing your password.”)

  • Logged into an RRU computer - If you happen to log into a console or second computer (like temporary program office) then this computer can continue to access resources in the background. Find the computer and log out.

  • Applications in a browser tab - Scan all the open browsers tabs for any tab open to an RRU resource and log out and back in, or close the tab.

  • RRU application open - Applications like EMS and CRM could have been open when you changed your password. Close the applications and re-open.

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