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Some people see a pink ‘error’ in Teams and are asked to sign in. That’s OK. Click the Sign In button and provide your credentials including the new password. MS Teams will go through a set up process and then you’re good to go.

Sometimes, Outlook shows you popups asking for permissions to configure various things. You might see messages similar to this one. They might be difficult to read like this one, or they may have a real mailbox name in front of “@royalroads.ca”. If you have access to many shared mailboxes, you may see lots of these.

You can check “Don’t ask me about this website again” and click the Allow button on one of them and should all go away.

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The ability for the browser/computer to remember the password is both helpful and a curse because many of us forget the passwords since the browser/computer does all the work. 

Luckily you can get your browser to reveal the password rather then change it. Just do a Google search for "<browser name> Saved passwords" where <browser name> is the name of the browser you are using to log into Moodle. This will give you detailed instructions on how to reveal the saved passwords.

Once you find the password list, look for the password associated with your username. If there are different passwords, write them all down.

Once you have written them all down, go to Moodle - https://moodle.royalroads.ca/moodle and enter each password in manually till you find the one that works. (Please note that if your browser asks you if you want to save the password, do not hit yes, so you don’t accidentally overwrite the good password with a bad one.)

You should not need to do this on an RRU laptop. You might need to do this on a personal laptop.

When you change your password, it can take up to 30 minutes for the password to sync with Microsoft. If you get an error that your password is wrong, please do the following to update your Microsoft Office applications.

1. Close ALL open Office applications in including Outlook and Microsoft Teams

2. Open Microsoft Word

3. You should be prompted to enter a Username. If not prompted, but you are being told there is a problem with the account, click “fix it”

4. Please enter your Royal Roads Office 365 username which is in the format username@royalroads.ca (ie. d2brown@royalroads.ca) and click Next

5. The window will change and you should see the Royal Roads logo. Enter your RRU Computer Account password and hit Next

6. After a brief setup, you should get two confirmations that Office has been setup (You do not need to allow RRU to manage your devices)

7. You can close Word

The other applications should all work now

It is possible that there is a rogue application on your computer, mobile device, or second computer that is still trying to sync with your old password. This will cause your account to lock out for 10 minutes. Please contact Computer Services by phone so we can check your account. (Contact info at the bottom of this page)

Possible reasons your account is getting locked out:

• Email application on mobile device is trying to use the old password - Open your accounts on your phone and update your password.

• Office applications on your computer that are still using the old password - If the application tells you that there is a problem, click “fix it” and follow instructions above (“How to log into Microsoft Office programs after changing your password.”)

• Logged into an RRU computer - If you happen to log into a console or second computer (like temporary program office) then this computer can continue to access resources in the background. Find the computer and log out.

• Applications in a browser tab - Scan all the open browsers tabs for any tab open to an RRU resource and log out and back in, or close the tab.

• RRU application open - Applications like EMS and CRM could have been open when you changed your password. Close the applications and re-open.