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Can we use shared mailboxes as ‘supervisors’ in CHEF as we did in CAMP?
The concept of ‘supervisor’ is different going forward. In CAMP, the email address entered for ‘supervisor’ was really where you wanted CAMP notices to go.
Some people use(d) shared mailboxes as CAMP supervisors so that notifications can be received and processed by more than one person.
Although the hiring manager (who is probably the real supervisor) or delegate must enter or edit records in CHEF, they can provide a shared mailbox email address as the recipient of notifications if that works better for your team.
So, that’s a ‘no’. (Cecilia to add a picture for clarity)In 1996, the field “supervisor” in CAMP was meant to hold the name of the actual supervisor/reporting manager of the person we were onboarding.
But as we grew and the administration of managing CAMP information was handled more and more by support staff, we started putting the name of the person who needed to receive the notifications in that field.
At first, that was the email address of the admin person. Later, we started using the email address of the departmental shared mailbox.
Because CHEF relies on the resource management system for information, we must move back to the original definition of “supervisor” meaning hiring manager.
When my supervisor/hiring manager logs into CHEF, the system knows who they are in relation to me, like so:
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Any information the hiring manager needs from CHEF will be sent automatically, like confirmations when they add a new resource record etc.
Further down in every record, there is a field where you can enter the email address where you want computer account related notices to go:
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So, you can’t use shared mailboxes as “supervisors” anymore.
But you CAN specify where computer account related messages go.
What kind of notifications will CHEF send? Will I get the same notifications I got from CAMP?
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creation of a computer account (that notification went to a system, not a person)
provisioning computer equipment
providing access to software
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