Acrobat Pro 11: Acrobat has encountered an unknown error
This appears to be an issue where an older version of pdf is no longer compatible with the newest Acrobat Pro and, when the user tries to edit the pdf, this error comes up.
All pdfs created by Unit4 Business World and Student World Milestone 7.0 (a.k.a. Agresso) have this issue.
Work-around step-by-step guide
- Open the pdf in Acrobat Pro
- Save as... an MS Word document (.docx)
- Open the Word document in MS Word (edit it here or not; user's choice)
- Save as... a PDF document (.pdf)
- Open in Acrobat Pro and now it is editable, which the user may not care about if they've already edited it in Word.
Related articles
Still need help?
Related content
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation