Grade Approver

Any issues with Grade Approver need to be directed to Registrar

If they determine there is a technical issue, they will contact Computer Services and have a ticket created for the Moodle team to deal with the issue. 

Please note that each program area must ensure that the Registrar's Office has the name of the grade approver for their area.  This person is stored in Agresso and used by the approval system.

  • Instructors are the ones that start the process by entering grades into drop boxes and clicking on the  Finished grading button in Moodle.  
  • Once submitted, the grade approver will be alerted and required to approve course grades. 
  • Once approved, they are automatically imported into Agresso. 
  • Please note that once approved, the grades will be available through the Statement of Grades (MyAdmin page) to the students the following day.

For students who require an extension, the grade must be entered  in Moodle by instructors as an INC. To change this to EG, please contact the Registrar's Office with the required supporting documentation, and the Registrar's Office will change the grade manually.

If there are questions about extensions, want to change the name of the grade approver or want to know who the grade approver is for a program area, contact the Registrar.

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation