Error: Cannot send this item
Sometimes when you try to send an e-mail from within Outlook you may get a pop-up window telling you: Cannot Send This Item
This is usually due to either a malformed email address that the server cannot understand or it is due to an email signature block somewhere in the email that has also somehow been malformed The solution is to change the format of your message to rich text.
In Outlook 2007:
- select the Options tab and select Rich Text
In Outlook 2010:
- select the Format Text tab and choosing Rich Text.
You should now be able to send the message without any problem.
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation