Videos about using Chef
The following recordings represent the functionality in Chef as of May 31, 2024. If you’re here for the first time, you may want to view each video in the order they are presented.
These videos will be removed and/or replaced as functionality changes in Chef.
- 1 01 - Introduction to Chef and Resource Management
- 2 02 - Updating your profile information in Chef
- 3 03 - Finding a colleague and using the directories in Chef
- 4 04 - My Team (for managers, resource administrators, delegates, and delegates for contractors)
- 5 05 - Creating a resource record for an employee
- 6 06 - Creating a resource record for a contractor
- 7 07 - Using the provisioning form
Videos 01, 02, and 03 are relevant to everyone
01 - Introduction to Chef and Resource Management
02 - Updating your profile information in Chef
03 - Finding a colleague and using the directories in Chef
Videos 04, 05, 06, and 07 are relevant to managers, resource administrators, delegates, and delegates for contractors.
04 - My Team (for managers, resource administrators, delegates, and delegates for contractors)
05 - Creating a resource record for an employee
The video above doesn’t tell you what happens after the record gets submitted to HR for approval except “now you wait”. What happens is:
HR approves the submission and the information is passed to the computer account creation process, which runs three times a day.
When the computer account is created, you’ll receive a notice of the person’s username and temporary password so that you can pass it along.
Once you have received that notification, you can continue to the next step in the process, which is to complete the provisioning form so that the new person gets access to all the things they need to do their job. See 07 - The provisioning form, below.
06 - Creating a resource record for a contractor
(We suggest you watch the recording about entering records for employees first)
There is no stop at HR for approval when you submit a contractor resource record. Instead, the information is passed to the computer account creation process, which runs three times a day.
When the computer account is created, you’ll receive a notice of the person’s username and temporary password so that you can pass it along.
Once you have received that notification, you can continue to the next step in the process, which is to complete the provisioning form so that the new person gets access to all the things they need to do their job. See 07 - The provisioning form, below.
07 - Using the provisioning form
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
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Phone: 250-391-2659 Toll Free: 1-866-808-5429
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