How to fix a link copied from webmail
Links copied from RRU webmail will include a redirect that causes them to not work for others. This article shows how to remove the redirect and turn the link back into its original form so that it will work for others.
Navigate to the following site, paste the link into it, select the Fix Link button.
Webmail Link Fixer
If anyone needs to do this manually, here are the steps:
Here's an example of a link copied from webmail. Note that the link starts with 'webmail.royalroads.ca', indicating that webmail has added the redirect that these instructions will show how to remove.
https://webmail.royalroads.ca/owa/redir.aspx?C=ZxE9akefTHlmMVhPyjNo51LoWTaMBit_sZNkxarodTmD6bL2cW7aCA..&URL=https%3a%2f%2fwww.royalroads.ca%2fCTET
Remove everything up to but not including the https (or http), which produces the following:
https%3a%2f%2fwww.royalroads.ca%2fCTET
Paste this into the box at the top of urldecoder.org and select the 'decode' button. The decoded link will appear in the bottom box. Copy the decoded link and use as needed.
https://www.royalroads.ca/CTET
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation