Still need help? Frequently Asked Questions. Submit a Request (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.) Email: IT Customer Service Contact Form Phone: Colwood Campus +1-250-391-2659 Phone: John Horgan Campus +1-236-475-5080 Toll Free: +1-866-808-5429 Visit us: on the main floor of the Sequoia Building on the Colwood Campus in room 403 on the John Horgan Campus Hours of Operation Telephone support is available Monday to Friday from 7:30am to 5pm. Onsite help is available in the: Sequoia Building Monday to Friday 8am - 4pm John Horgan Building Monday to Friday 9am - 5pm We are closed for all statutory holidays

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