Services Affected by Maintenance: October 1st - 7th, 2025
The following services may experience brief disruptions during the Thursday, October 2nd maintenance period (4 am - 8 am PT):
MyAdmin
CRM
Unit4
Event Registration
Email
Alertus
Overnight Thursday October 2nd into Friday October 3rd, an update will be applied to the Remote.royalroads server which may momentarily impact availability
Beginning at:
11 pm (PT) Wednesday, October 1st until 7 am Thursday October 2nd and again at
11 pm (PT) Sunday October 5th until 7 am Monday, October 6th
a vendor performed maintenance is taking place and may cause disruptions to the following sites:
The following services may experience brief disruptions during the Thursday, October 2nd maintenance period (4 am - 8 am PT):
Genetec
Thanks,
IT Services
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation