Multi Factor Authentication for RRU Webmail

Starting on Wednesday May 29th 2024 Royal Roads webmail ( will require Multi-Factor Authentication (MFA) to access.

If you use and haven’t enrolled your RRU account in Multi-Factor Authentication please enroll (instructions here) before May 29th when that level of security will be activated for the webmail service.

If you encounter problems enrolling, please contact the helpdesk.

If you already have MFA set up - please ignore this message.

We will be scheduling Zoom drop-in sessions during the following times to address any issues encountered as a result of an enrollment attempt, but please attempt to enroll first before seeking support.

Monday May 27th and Tuesday May 28th:
9am - 10am, 11am - 1pm, 2pm - 4pm (PDT)

Wednesday May 29th
8:30am - 10am, 11am - 1pm, 2pm - 4pm (PDT)

  • *For security reasons, please ensure your Zoom ID clearly indicates your identity. Names like ‘My iPhone’ do not provide sufficient information for us to verify and admit you into the session.

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation