MS Teams Issues January 2024

Microsoft is reporting the issue to have been resolved.


Update from Microsoft Jan 29, 2024 8:18am PST:

Title: Some users may be unable to access Microsoft Teams or some features
User impact: Users may be unable to access Microsoft Teams or some features.
More info: This Service Health post is in response to some external customer reports and will be updated with further details as we confirm the service's operational health.
Current status: We're entering an extended period of monitoring. Upon reviewing service telemetry data across all of the individual service functions, we've determined the service remains in a healthy state.
Scope of impact: Impact is specific to some users served through the affected infrastructure in North America.
Next update by: Monday, January 29, 2024 at 9:30 AM PST


Jan 26, 2024, 4:22 PM PST

Title: Some users may experience multiple issues with their Microsoft Teams

User impact: Users may experience multiple issues with their Microsoft Teams.

More info: Affected scenarios include, but aren't limited to the following:

Mitigated/improving:

  • [Updated] Users logging in or unlocking their devices after some time may have missing messages. We believe that this symptom has been addressed.

  • [Updated] Users may have been unable to load messages in channels and chats. We believe that this symptom has been addressed.

  • [Updated] Users were unable to view or download their media (images, videos, audio, call recordings, code snippets). We believe that this symptom has been addressed.

  • [Updated] Some users were experiencing delays sending and receiving chat messages. We believe this symptom has been largely addressed, though some users may still experience brief delays.

  • [Updated] Anonymous users may be unable to join meetings. We’re seeing improvement in this area but some users may still be affected by this scenario.

  • [Updated] Teams connectors for Power Automate/Power Apps were experiencing errors. We believe that this symptom has been addressed.

  • [Updated] Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online. This symptom has been addressed.

Still affected/undergoing further evaluation:

  • Users may be unable to load previous Copilot history, or new history is not written

  • Bots may be unable to download attachments

  • Sending and receiving read receipt notifications may be delayed

  • Users may experience issues resuming or rejoining meetings.

  • Users within organizations leveraging an Information Barrier may experience issues joining meetings

  • Users performing a cold boot may not be able to log into teams and will see an "oops" page

Current status: We’re seeing significant improvements with many of the Teams features affected by this incident as we continue to apply mitigations and optimize traffic. We’re evaluating the remaining impact scenarios and are developing fixes and workstreams to address all lingering impact associated with this event. Please see the “more info” section above for the latest information on each impact scenario.

We understand the impact an issue like this can have on your organization, and we appreciate your partnership and patience as we work to remediate this issue.

Scope of impact: This issue can potentially impact any Microsoft Teams user in the scenarios outlined in the More info section.

Start time: Friday, January 26, 2024 at 6:55 AM PST
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Next update by: Friday, January 26, 2024 at 6:30 PM PST


January 26th, 3:30pm (PST)

No change in communications from Microsoft except for

Next update by: Friday, January 26, 2024 at 4:30 PM PST


January 26th, 12:30pm (PST)

The 12pm update from Microsoft contains the following:

Current status: Our failover operation did not provide the anticipated relief to end users in North and South America regions, and we are now working to optimize traffic patterns as part of the mitigation effort. We’re applying configuration changes across the affected network infrastructure to reduce customer impact as quickly as possible.

 

Their next update should be around 2pm (PST)

 


January 26th, 9:40am (PST)

There are ongoing issues with Microsoft Teams including the following: difficulty or inability to log in to Teams, delayed sending/receiving notifications, missing images, messages, chats and channels.

 

Microsoft has stated:

“We’ve identified that a portion of the Microsoft Teams service is experiencing a networking issue. We’re performing a failover to an alternate infrastructure to remediate impact and estimate this should take approximately an hour to complete.”

 

More of the Microsoft Post about this issue below:

From Microsoft 9:13am:

Title: Some users may experience multiple issues with their Microsoft Teams

User impact: Users may experience multiple issues with their Microsoft Teams.

More info: Affected scenarios include, but aren't limited to:

  • Users performing a cold boot may not able to log into teams and will see an "oops" page

  • Users logging in or unlocking their devices after some time may see missing messages

  • Users may fail to load messages in channels and chats

  • Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)

  • Some messages may experience delays being sent

  • Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online

  • Users may be unable to load previous Copilot history, or new history is not written

  • Bots may be unable to download attachments

  • Sending and receiving read receipt notifications may be delayed

 

Current status: We’ve identified that a portion of the Microsoft Teams service is experiencing a networking issue. We’re performing a failover to an alternate infrastructure to remediate impact and estimate this should take approximately an hour to complete.

 

 Scope of impact: This issue can potentially impact any Microsoft Teams user in the scenarios outlined in the More info section.

 

 Start time: Friday, January 26, 2024 at 6:55 AM PST

 Next update by: Friday, January 26, 2024 at 11:30 AM PST

 

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