Welcome to the Computer Services IT Knowledge Base

To login to the IT Services Knowledgebase:

  • Clicking the login icon in the upper right of any Knowledge Base Screen.



  • Enter your RRU email address and click Continue.


    (In some cases, if the computer already recognizes your account, you might not be prompted to enter a password, otherwise…)

  • Now enter your Office 365 username (username@royalroads.ca) and your usual password (same as webmail/Moodle/computer account)

  • Once logged in you might be prompted to answer some profile configuration questions. You may skip those questions if you wish.

  • Now you will see additional content. You should not need to log in again.

Please report any broken links and suggestions.

Are you already logged in?

Look at the upper right of any Knowledgebase article, even this one. If you see your initials and/or the word ‘guest’, you’re logged in. No further action is necessary.

But if you see this icon (circled in red below), you are not logged in.

You must log in to see restricted content. Please see the instructions below.

The IT Support Team

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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation